Processing a return

Once you have received a return shipment, you can process the return in ShopLinkr. For each product, you assess its condition and decide whether it goes back into stock.

Step 1: Open the return

Go to Returns and click the return you want to process. You will now see the details of the return, including the products the customer is sending back. You can also scan the T&T code of the return, and we will look up the return and open it directly.

Step 2: Assess the items

For each return item, you see which product it concerns and how many units are expected. For each item, you can do the following:

1. Choose the return status for the item. The available options are determined by your sales channel.

2. Enter the number of units received.

3. Optionally add photos of the received product (up to 3 per item). This is useful as proof for damaged or incomplete returns, for example when you have a dispute with a customer or when you want to record internally the condition in which a product was received.

Step 3: Add back to stock

For each item, you can indicate whether the product should be added back to stock:

• Turn on Add to stock if the product can be sold again.

• Select the location where the product should be placed back.

• For bundle products, you select a location for each subproduct.

If you do not add the product back to stock, it will not become available for sale again.

Step 4: Complete the return

After you have assessed all items, the return status is updated. The sales channel is automatically notified of the processing.

As soon as all items have been processed, the return is given the status Handled.

Good to know

• Returns are currently only supported for bol.