Return management

Handle returns, in a steady rhythm

Returns are part of the job, processing them does not have to be a hassle. Assess per item, record it with photos and book it back into stock. On to the next.

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Returns under control

Process returns in a structured way

Return #R-48217 Webshop · 2 items

Processing

Linen cushion cover, beige Approved

Add to stock
A.3
Ceramic teapot, 1L Damaged

Add to stock
Written off

Status to channel Synced back

Each item gets its own assessment and your stock is updated right away.

Return status per item

Assess every item on its own

A return sometimes holds several products, and you do not handle every product the same way. You give each one its own return status, with exactly the options your sales channel offers.

Photos as proof

Capture what comes back in

Add multiple photos per return item. Handy for damaged or incomplete returns, as proof toward the customer or to record internally what you received.

Restock

Back in stock, or not

Decide per item whether it goes back into stock and pick the warehouse location. For bundles you set a location per subproduct.

T&T scanning

One scan, the right return

Grab the return parcel, scan the track and trace code and the matching return opens right in front of you. No searching through lists, just process it.

How you process a return

Four steps, from arrival to handled

Every return follows the same route in ShopLinkr. Predictable for you and quick to explain to new colleagues.

1

Open the return

Open the return from your overview or scan the T&T code on the parcel. You immediately see the details, the customer and the products coming back.
2

Assess the items

Choose the return status per item, fill in the number of units received and add photos of the condition the product arrived in if needed.
3

Put it back in stock

Decide per item whether it can be sold again and pick the warehouse location.
4

Finish the return

You handle the return in one go. ShopLinkr sets the return to Handled and automatically syncs the processing back to your sales channel.

Frequently asked questions

Questions that come up often, clearly answered

Not seeing your question? Schedule a call or send us a message. We are happy to think it through with you.

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How do returns come into ShopLinkr?

Returns come into ShopLinkr automatically from your linked sales channel. You process them in one place, and the status and stock then go back to the channel automatically.

Can I decide per item whether it goes back into stock?

Yes, you decide that per item. With the Add to stock toggle you put a product back into the sellable stock and choose the warehouse location, per sub-product for bundles. If you leave that toggle off, the item doesn't count as sellable.

Can I add photos to a return?

Yes, you add photos per return item. Handy as evidence for damaged or incomplete returns, for example in a dispute with a customer or to record internally what state a product arrived in.

What happens to the status on the sales channel?

As soon as you process a return, ShopLinkr syncs the processing back to your sales channel automatically. You don't have to log in separately for that. At the same time your stock is adjusted, so every linked channel immediately shows the right numbers.

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