# Working with returns

> An overview of how returns work in ShopLinkr.

When a customer sends a product back, the return is automatically synced from your sales channel to ShopLinkr. From the returns overview you can view, process and keep track of all your returns.

### The returns overview

On the returns page, each return shows the following information:

- **Customer**: the customer's name and country

- **Return number**: the unique number of the return

- **Products**: images of the returned products

- **Status**: the current status of the return

- **Track & trace**: the T\&T number of the return shipment (if available)

- **Registered on**: the date and time the return was reported

### Statuses

A return moves through the following statuses:

- **Open**: the return has been registered and is awaiting processing

- **In progress**: the return items are being processed on the sales channel

- **Handled**: all items have been processed and the return is finished

### How do returns come in?

Returns are synced automatically from your sales channel. As soon as a customer reports a return, it appears in ShopLinkr with the relevant details, such as the return number, the products and the T\&T number.

Returns are currently only supported for bol.

See [Processing a return](/en/support/processing-a-return) for a step-by-step guide on how to handle a return.

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Bron: https://shoplinkr.com/en/support/working-with-returns