# Creating reshipments

> Send products to a customer again when something went wrong with the original order.

You create a reshipment when you need to send products to a customer again. For example, because a package arrived damaged, a product was missing or the customer received the wrong item.

### Creating a reshipment

1. Go to **Orders** and open the completed order you want to create a reshipment for.

2. Click the actions menu (the three dots) and select **Create reshipment**.

3. Select the products you want to ship again and the quantity.

4. Confirm the reshipment.

A new order is created with the type **Reshipment**. It appears in your orders overview and you can process it the usual way: picking, packing and shipping.

### What happens to the stock?

When you create a reshipment, stock is automatically reserved for the products in the reshipment. A reshipment is otherwise handled just like a regular order, so it can also be included in the regular pick lists.

### Recognizing a reshipment

A reshipment is recognizable by the **Reshipment** type in the order list. The reshipment is linked to the original order, so you can always see which order the reshipment belongs to.

![Reshipment shown in the order list with the Reshipment type linked to the original order](/images/support/nazendingen-aanmaken/LO7xOEJ6oWbGWULjhOlcKfgww.png)

### Good to know

- You can only create a reshipment from an order with the status: **Processed**.

- The reshipment goes through the same processing flow as a normal order.

- The delivery address is taken from the original order.

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Bron: https://shoplinkr.com/en/support/create-reshipments